24-Hour Truck Roadside Assistance

What Roadside Assistance Covers

When a truck, trailer, or piece of equipment stops moving, we dispatch to your location and handle the first stage of the problem. That includes:

• No-start and battery problems

• Air system and brake issues that stop the vehicle moving safely

• Tire and wheel problems where the vehicle can be made safe to move

• Electrical and light failures

• Basic mechanical failures found at the roadside

• Securing a trailer or load so it can be moved

• Assessment for towing or recovery when onsite repair is not possible

If the problem can be fixed at the roadside, we fix it. If it can’t, we explain the options and arrange towing or recovery.

What Roadside Assistance Covers

These are related but not the same:

• Roadside assistance is the emergency response — getting to you, making the vehicle safe, handling the immediate problem, and arranging a tow if needed.

• Mobile repair is mechanical work carried out at your location — a breakdown spot, yard, or jobsite — when the repair can be completed there.

A roadside call often becomes a mobile repair once we’re on scene and can see the fault. If you already know the truck needs mechanical work at your yard, request mobile truck repair instead.

How Dispatch Works

• You call 815-869-9772. Dispatch answers 24/7.

• We take the details — callback number, vehicle type, breakdown location, and the problem.

• We dispatch from our Shorewood base to your location.

• On arrival, we assess and either repair onsite or arrange towing/recovery.

• You get a clear explanation of what was done and what happens next.

We do not quote response times we can’t guarantee. Dispatch will tell you what to expect when you call.

What to Have Ready When You Call

• Your callback number

• Vehicle type (tractor, trailer, straight truck, equipment)

• Exact breakdown location — highway, exit, mile marker, or street address

• What the vehicle is doing (or not doing)

• Whether the vehicle is loaded and whether the load is secure

Having this ready speeds up dispatch.

Vehicles and Equipment We Respond To

• Class 7–8 semi trucks and tractors

• Semi trailers and dry vans

• Straight trucks and box trucks

• Heavy equipment

• RVs, motorhomes, and buses

Related Services

• Mobile Truck Repair

• Semi Truck Repair

• Semi Trailer Repair

• Heavy-Duty Towing & Recovery

• Truck Computer Diagnostics

Hours and Contact

• Emergency dispatch: 24/7

• Shop: Monday–Friday, 9:00 AM – 5:00 PM

• Address: 304 Amendodge Dr., Shorewood, IL 60404

• Phone: 815-869-9772

Contact us · FAQs

Frequently Asked Questions

Do you really answer 24 hours a day?

Yes — emergency dispatch runs 24/7. Shop hours are separate: Monday–Friday, 9:00 AM – 5:00 PM.

What areas do you cover?

We dispatch from Shorewood, IL and serve Joliet, Plainfield, New Lenox, and surrounding Will County communities.

Can you fix the truck at the roadside?

Sometimes. If the fault can be repaired safely where you are, we do it. If not, we make the vehicle safe and arrange towing or recovery.

Do you tow as well?

Yes — heavy-duty towing and recovery is available when a roadside repair isn’t possible. See Heavy-Duty Towing & Recovery.

What should I have ready when I call?

Your callback number, vehicle type, exact breakdown location, what the vehicle is doing, and whether it’s loaded.

Is roadside assistance the same as mobile repair?

No. Roadside assistance is the emergency response. Mobile repair is mechanical work at your location. They often overlap on the same call.